IT Help Desk

Providing Reliable Remote IT Technical Support Services

The more time you spend trying to get your technology to work for you, the less time you spend doing your work. With G6 in command of your IT help desk, you are free to focus on what matters most to your business, your customers, and your bottom line.

Military Grade IT Technical Support

Whether it’s the military or your business office, you need fast-acting IT support services to prevent operational disruptions when something falters. At G6, we bring the discipline and training we gained during our years in the military to provide comprehensive IT help desk support to our clients.

While you may have set business hours, technical issues don’t follow a schedule. Therefore, you need a support specialist that provides round-the-clock remote IT help to ensure your computer systems are up and running at all times. Our 24/7 remote access allows us to effectively monitor, address, and resolve problems before negatively impacting operations.

Our proactive services allow us to identify and resolve problems before you’re even aware of them in many instances. If you encounter a problem, we quickly deploy the G6 staff members with the technical knowledge to resolve the issue before any negative impact occurs.

“G6 Communications is hands down the best service provider that I have worked with. They were precise, professional, and got the job done right the first time.”
– Central Indiana Insulation, Westfield, IN

IT Support Services

As your IT help desk provider, G6’s remote service desk responsibilities include:

Maintenance of your operating systems and being your main point of contact in times of need.
Incredibly fast response times to incoming requests and alerts.
Remote IT help for computer hardware and software and related equipment.
Streamlined and worry-free onboarding for new employees or users.
Installation, configuration, maintenance, and upgrading of your information technology software.
Backup cloud services to ensure you always have access to your critical data.
Cloud migrations to move your data, applications, and other elements to the cloud environment seamlessly.

Benefits of G6 IT Help Desk

Since 2007, G6 has helped our clients experience a wide range of benefits throughout superior managed services, including:

Substantial cost savings compared to in-house IT technical support staff.
Increased focus on core business operations. Your IT staff can focus on daily operations rather than tending to support requests.
Expanded access to the ever-evolving world of technology ensures your operating system and software are always up to date.
Unmatched customer service. We strive for nothing less than perfection, and our customer satisfaction score of 98% backs that up.
Scalability to let your technology capabilities grow with your business
No reliance on break/fix solutions that lead to business disruptions and confusion

Your Partner in the Trenches

From cloud management to user-friendly ticketing systems, G6 provides the most comprehensive IT help desk solutions. We aren’t looking for someone that merely pays for our services—we want to build a long-term partnership. Reach out today to find out more about our IT technical support services.

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Our Strategic vCIO Services

Anyone with military knowledge or background can tell you a successful mission requires meticulous planning and strategizing. At G6, our virtual Chief Information Officer (VCIO) services act as your Secretary of Defense to design, build, and implement a comprehensive IT plan and budget to ensure you reach your goals.

As your trusted partner, G6 makes certain you optimize your technology, operating systems, and applications. Supplementing your IT help desk services with our VCIO consulting also ensures your security, disaster recovery, and business continuity planning are ready for whatever strikes.

vCIO Consulting

Find out more about our tactical IT infrastructure planning, security monitoring, and network optimization.

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On-Site Tech Support in Times of Need

While over 90% of the IT help desk support we provide is done remotely, some situations require a support specialist to be in person at your business. For example, if your IT hardware necessitates technical assistance, G6 offers our clients on-site IT support services.

In times of disaster or emergency, we can have someone at your site as quickly as possible to address your needs and keep operations running smoothly.

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G6 has provided military-grade IT solutions for organizations ranging from small businesses to large enterprises. Take the first step to improve your operations by filling in your information.

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